DM
Deon M
1 reviews | Active since Jul 2019
13 Aug 2019, 10:18
MTN *******
I bought an Samsung S9 in January that goes with a R300.00 voucher and 64 GB SD Card. During the collection the lady at MTN Quagga in Pretoria West said they don't have the SD Card at stock but will order it and will call once the SD Card is delivered. 2 months passed without receiving any call from them. I went to the store to ask again and I was told that it will be couriered to my address upon the receipt of the SD Card from Samsung. So i'm paying for the package that I did not receive at all.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
22 Aug 2019, 14:31Good day Deon Mangece
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we made contact with the store management. They are trying to contact to advise.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we made contact with the store management. They are trying to contact to advise.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply22 Aug 2019, 14:31
Official
Good day Deon Mangece
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we made contact with the store management. They are trying to contact to advise.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we made contact with the store management. They are trying to contact to advise.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
23 Aug 2019, 12:19Good day Deon Mangece
Kindly note that the store consultant is trying to contact you.
Please visit the MTN store regarding the memory card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that the store consultant is trying to contact you.
Please visit the MTN store regarding the memory card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply23 Aug 2019, 12:19
Official
Good day Deon Mangece
Kindly note that the store consultant is trying to contact you.
Please visit the MTN store regarding the memory card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that the store consultant is trying to contact you.
Please visit the MTN store regarding the memory card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
DM
Deon M's updateReviewer Update
06 Sept 2019, 09:52MTN South Africas is ungrateful to it's customers. After the store consultant claiming to be calling me. I happened to went to the store and confronted the lady and she was in denial on everything that she told me before. but I got the memory card.
DM
Deon M's update06 Sept 2019, 09:52
Reviewer Update
MTN South Africas is ungrateful to it's customers. After the store consultant claiming to be calling me. I happened to went to the store and confronted the lady and she was in denial on everything that she told me before. but I got the memory card.