1 reviews | Active since Mar 2013
<p>I bought 2gb from MTN and it disapeared, I called their call center and after being given excuses by 3 diferrent agents I finaly got a professional agent that acknowledged that they were having problems. She then escalated my query to their SMC department ( ********** 9116) with a referrence number ********** 85. This happened about two weeks ago and till today I haven't heard from MTN and when I try to call their call center I'm told supervisors knock off at 5pm and then sent from pillar to post!</p> <p> </p> <p>What happened to the superb customer service MTN use to have, MTN is going down and if I didn't have a contract with them I would've ported my number to other networ****!!</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have credited your number with the R20.00 airtime that was used to load the 2 Night Express 1GB Day Bundles on 2016-05-19, reference number: 1- ********** 4350 & 1- ********** 5571. Please check your balance via *141*1#ok
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have credited your number with the R20.00 airtime that was used to load the 2 Night Express 1GB Day Bundles on 2016-05-19, reference number: 1- ********** 4350 & 1- ********** 5571. Please check your balance via *141*1#ok
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Best regards,
Finally got my money back, thanx to Hello Peter..!
Finally got my money back, thanx to Hello Peter..!
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