MV
Marius V
1 reviews | Active since Oct 2014
19 Aug 2015, 07:21
MTN *******
My MTN contract is over after 2 years. I don't need a new phone as mid way through the contract I had to buy a new phone. Now that I want to renew my contract, they tell me that they can not move my R1000+ airtime that i have accumulated to my renewed contract!!!!! what a ****!!!!! VODACOM and CELL C do it!!!! Do they expect to keep me as a client? This is totally pathetic!!!!! So they expect me to take a R1000+ loss just to continue supporting them?????? This isn't charity. If I have to take the loss, I might just as well move to Vodacom or Cell C where I know this will not be a problem in the future.<br>
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MTN South Africa's replyOfficial
09 Sept 2015, 11:40Hello Msv1980,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you will loose your airtime as the new packages you will be upgrading to are minute based contracts and airtime cannot be carried over to a minutes based package.
This is in line with MTN terms and conditions pertaining to an upgrade or package migration.
Regards
Rajesh
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you will loose your airtime as the new packages you will be upgrading to are minute based contracts and airtime cannot be carried over to a minutes based package.
This is in line with MTN terms and conditions pertaining to an upgrade or package migration.
Regards
Rajesh
Best regards,
MTN South Africa's reply09 Sept 2015, 11:40
Official
Hello Msv1980,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you will loose your airtime as the new packages you will be upgrading to are minute based contracts and airtime cannot be carried over to a minutes based package.
This is in line with MTN terms and conditions pertaining to an upgrade or package migration.
Regards
Rajesh
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you will loose your airtime as the new packages you will be upgrading to are minute based contracts and airtime cannot be carried over to a minutes based package.
This is in line with MTN terms and conditions pertaining to an upgrade or package migration.
Regards
Rajesh
Best regards,