SZ
Saffer72 ZA
1 reviews | Active since Mar 2009
30 Nov 2018, 15:24
MTN ******rie
I just had a most frustrating conversation with an MTN call centre agent. She just wouldn't believe what I was telling her. I would tell her I had 100+ minutes yesterday, and now it's gone, and she'd say "no, you only have the 20 minutes that was loaded today". Eventually she says my previous balances are forfeited when loading a new contract. If this is the case then that is daylight "******rie", and I demand that my minutes be restored to me.
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MTN South Africa's replyOfficial
06 Dec 2018, 11:32Dear Shivan,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please note I have loaded R180.00 airtime which equivalent to the amount of minutes you had remaining on your number as goodwill gesture for the inconvenience caused.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please note I have loaded R180.00 airtime which equivalent to the amount of minutes you had remaining on your number as goodwill gesture for the inconvenience caused.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply06 Dec 2018, 11:32
Official
Dear Shivan,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please note I have loaded R180.00 airtime which equivalent to the amount of minutes you had remaining on your number as goodwill gesture for the inconvenience caused.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please note I have loaded R180.00 airtime which equivalent to the amount of minutes you had remaining on your number as goodwill gesture for the inconvenience caused.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,