MTN ****** of people's premiums.
My phone got ****** and I had bought it and insured it with MTN. I filled in all the paper work and emailed everything. Received an sms saying claim logged a consultant will be in contact, an hour later another sms " your claim has been unsuccessful a consultant will call you to explain". I waited and decided to call the call centre as now I have to run around to get an explanation because that's how customer service is like these days. Lungisile at the call centre tells me they have a different phone insured under my name so what I'm claiming for they can't assist, I tell him I have a contract signed for this phone I'm claiming for and for the past two years I have been paying premiums for this phone. I emailed the contract on that day, numerous emailed have followed from my side with no contact or response from MTN insurance till this day. I'm so annoyed with this treatment and I don't wish anyone I know to go through what I'm going through and they will know.