MTN ****** MY BANK ACCOUNT

I had a contract with MTN and requested Early Termination Fee from the Retentions Department on the 21 December 2015. I was given the breakdown which I questioned and did not get any response from MTN and paid the FULL amount on the 06 January 2016 and sent them proof of payment. My contract was terminated and was migrated to pre-paid. My monthly subscription fee of R299 was taken from my bank and again R 1358.25 WAS DEDUCTED on the 31 January 2016. <br> <br> I informed MTN and was given reference number *** and MTN promised to refund my money in 7 working days and I haven't received it even now. Whenever I phone MTN I'm told it has not been resolved. <br> <br> This has caused a very stressful and traumatic financial strain to my life as I have specifically told the MTN consulted my reasons to terminate the contract was to avoid unwanted debts as from January 2016. <br> <br> MTN IS FAILING ME BIG TIME!!!