1 reviews | Active since Jun 2015
MTN ****** me!!!!!
<p>I had mtn contracts for many years, I had a data package for 4years only once it went over the contract amount once, I set a limit immediately. Mtn took over this contract from autopage I phoned in set a limit of R200. Consultant confirmed,SMS said limit set, 3months later I am billed for R1960.00, I logged the query on mtn site no reply ,1 week later called mtn and redo another complaint,went to mtn shop in scottburgh 4 times with numerous calls ,had to wait a week and then they called and said I used the data,I asked what about my limit set and they said its not possible to set a limit on this contract so how all these years was it set,no one hacked my data and the debit order wet off and now I'm broke ,mtn needs to refund me. Contract number was ********** 621 I moved it to prepaid and not going back to mtn who ****** me. I want my money back. They can't prove I used it. Mtn can contact me on my vodacom number to verify anything ********** 500</p>
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
Kindly be advised that cell *** was on Open 2GB Broadband package. The account has been billed for extra data charges after the 2GB received free with the package has been used up. With this package MTN do not have bill limit or usage limits, we will request for the copy of the copy of contract signed with Autopage to see if the bill limit has been set up with them before the contracts moved over to MTN on the 18-3-2016.
We will request for the URL report once received we will investigate the usage and compare this with the itemized billing report.
I have offered to you a 50% credit against the data charges, this will be refunded back to your bank account as per the system information.
We will send a request to the MTN Direct department to see if they can still assist with the black Friday special.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
Kindly be advised that cell *** was on Open 2GB Broadband package. The account has been billed for extra data charges after the 2GB received free with the package has been used up. With this package MTN do not have bill limit or usage limits, we will request for the copy of the copy of contract signed with Autopage to see if the bill limit has been set up with them before the contracts moved over to MTN on the 18-3-2016.
We will request for the URL report once received we will investigate the usage and compare this with the itemized billing report.
I have offered to you a 50% credit against the data charges, this will be refunded back to your bank account as per the system information.
We will send a request to the MTN Direct department to see if they can still assist with the black Friday special.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,