Mtn ******

To whom it may concern I send this email as gallantry to express my frustrations and dissatisfaction. I went to Tamboti branch and added other contract to my existing contract, the consultant who was helping I clearly specify to her that it should be a pre paid line but she made an open line. To my surprise that monthend when I went to pay was given an abnormal bill, I disputed it but the lady who helped me insisted that I go to the branch I took contract, and I went there, on arrival they said consultant who helped me no longer working there. The consultant there told me she wont be able to help me I must contact the call centre, the call centre consultant said she will escalate and I clearly requested she put line on pre paid and she said she has put it to 0.00. I heard nothing from Mtn and my top up was loaded I assumed its resolved. As time to pay I went to pay and was told my bill R7500, went to the branch was told they offline and took my contacts nothing from Mtn, 2 days after payment lines were disconnected out of frustration I called once more only to get stories that my complain was not lodged. Monthend went to pay 2 days after once again lines disconnected. Called again and the lady said she will make arrangement that the line to be opened and has been. Month end July I paid routine repeated, I called only then the consultant (Mpho) took his time to go through the account and advise I go to the branch to camp until I get help, now the bill its on nearly R10.000. 02nd August 2021 I went back to the branch was helped by Billy, he told the supervisor who is the manager is not in the shop she went out, I ran some errands 1:30 minutes the said person to help is nowhere in the shop. He said he will tell the supervisor/manager to escalate and will call be before end of business day, till now Thursday 5th August 2021 no call from them. I called the branch Tuesday the 03rdAugust 2021 Billy the guy told me supervisor/manager is off work and there is nothing they can do. Upon on questioning him about the call I expected he said his not Mtn and can do nothing. Either I pay the amount or Mtn will take me to court. So what to do????