MTn Riverside Mall Vanderbijlpark bad to non-excisting service

Mtn Riverside Mall Vanderbijlpark, non-excisting customer service. its more than a month till date I am struggling to do an upgrade on my business contract. Iwan Fick keep making promises to follow up and give feedback, but haven't phoned me once out of the more than 50 times I've attempted and phone him. have send him and Rene who also made plenty empty promises numerous email, but one out of four responds...both Iwan and Rene promised that my application was send for transfer. I had to get into my vehicle and dive 5kms to Mtn Riverside to get feedback after trying to get hold of them more than 15-20 times per day, as they don't answer the shops telephone. One day I drove to the shop and whilst in the shop dialed their nr from my sell, they just left it ringing....... I've told both Iwan and Rene numerous time they must work on commit on their promises and customer s****s...

I urge MTN Sa to pls send both of them on courses on how to treat a customer fairly and with due respect......

Duppie

Due to Covid they are close and I've phoned Mtn Head office today 7th March 2020 to inquire about the status of the upgrade myself, but to my shock I was informed that nothing has been done and no application has been submitted as intended yet..... Pathetic, Pathetic, Pathetic....