MTN RIPS OFF ELDERLY CUSTOMER

Since inception of the contract MTN has blatantly failed to deliver on various of their services and promises. The contract app**** for was the special promo of the Samsung Galaxy S7 Edge(Coral Blue) on the My MTNChoice+ S plan that was offered with 50Gb of data and 10000 MTN-MTN minutes monthly. This promo data and minutes was never received, although monthly the promo is being charged for and paid.

About a month or two after taking the contract, the phone displayed hardware issues and was taken in to be checked and a warranty claim was made to replace the device. This was many months ago, and since then MTN has been unable to provide me with consistent information about the matter, and has continuously promised to deliver a replacement device but has failed to do so, despite charging me for a device that I do not possess.

I have made countless efforts to contact them, all at a continuing expense to me, to try and rectify the matter. More promises are made to deliver a device, to credit my account with the amounts paid for the promo that was never received, and to provide me with the promo data and minutes that I app**** for in the first place. I get put on hold, transferred to supervisors, and keep on being subjected to disrespect and humiliation.

Surely this is not the way to be treating clients, especially those who hold up to their end of the signed and agreed contract completely. Elderly citizens of the country deserve just as much attention and consideration. This is pure breach of agreement on MTN's part and requires urgent attention. I expect the following to be attended to: the replacement of my device, the credit for services not provided for, and for the promo that was app**** for to be delivered, and do not have time to be taken advantage of.