FM
Friedrich M
1 reviews | Active since Mar 2018
14 Jul 2018, 16:51
MTN rippoff
i just received a SMS saying that i am now subscribed to mtnplay, why, never subscibe to anything from MTN, they beter remove the subscrition NOW.
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MTN South Africa's replyOfficial
16 Jul 2018, 10:54Good day Friedrich,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said charge appears to be a content charge. The first step in order to stop such charges is by dialing *141*5# or *156*12# or *136*5#. Secondly, you would need to contact our contact centre @ 135 in order for the said charges to be investigated. You have not provided us with your cell number for us to investigate further to see if the charge has in fact been activated.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply16 Jul 2018, 10:54
Official
Good day Friedrich,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said charge appears to be a content charge. The first step in order to stop such charges is by dialing *141*5# or *156*12# or *136*5#. Secondly, you would need to contact our contact centre @ 135 in order for the said charges to be investigated. You have not provided us with your cell number for us to investigate further to see if the charge has in fact been activated.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,