GJ
GAVIN J
1 reviews | Active since Jul 2012
20 Nov 2015, 15:35
MTN RIPPOFF
I GOT 4 contracts for a couple of years.After the strike mtn s billing system is one big mess and im not the only one complaining about it. Its the second time that they charge me over R4000 for data. My data is supposed to be cut of after i finished using my 10 gig data. Its not happening also we dont use any data at night. I v tried to sort this out how many times but the people working there cant sort it out or dont understand what the problem is. Look like now that mtn is in trouble they try and get money from where ever they can. Im now sick and tired of this
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Nov 2015, 11:50Hello GMJACOBS,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A query was logged with the billing team and feedback was that there is no refund due to you as you were billed correctly for usage.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A query was logged with the billing team and feedback was that there is no refund due to you as you were billed correctly for usage.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply23 Nov 2015, 11:50
Official
Hello GMJACOBS,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A query was logged with the billing team and feedback was that there is no refund due to you as you were billed correctly for usage.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A query was logged with the billing team and feedback was that there is no refund due to you as you were billed correctly for usage.
Regards
Thabelo
REQ:***
Best regards,