GP
Goitseone P
1 reviews | Active since Nov 2015
03 Nov 2015, 11:01
MTN ripping us off now!!!
I have a 2GB top up contract with MTN. And this month they charged me R1920!!! How much data did i use (they don't even show), I use the work internet, I hardly use my modem. They say it's a PACKET SWITCHED DATA CALLS. What on earth is this ****? I don't remember subscribing for this nonsense. I am sorry MTN but I can't help you pay your debts in Nigeria. Please don't ***** with us because you got yourselves into that mess.
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MTN South Africa's replyOfficial
05 Nov 2015, 17:40Hello goitse03,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The billing department has validated the billing for the October invoice and the charges are correct. The data usage has been generated from your sim card.
The account is on a open package 2GB, the monthly allocation has been done to your sim card and you have utilized the 2GB, after that you have used the sim card further internet usage. The data records has been sent to you on the 4-11-2015.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The billing department has validated the billing for the October invoice and the charges are correct. The data usage has been generated from your sim card.
The account is on a open package 2GB, the monthly allocation has been done to your sim card and you have utilized the 2GB, after that you have used the sim card further internet usage. The data records has been sent to you on the 4-11-2015.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply05 Nov 2015, 17:40
Official
Hello goitse03,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The billing department has validated the billing for the October invoice and the charges are correct. The data usage has been generated from your sim card.
The account is on a open package 2GB, the monthly allocation has been done to your sim card and you have utilized the 2GB, after that you have used the sim card further internet usage. The data records has been sent to you on the 4-11-2015.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The billing department has validated the billing for the October invoice and the charges are correct. The data usage has been generated from your sim card.
The account is on a open package 2GB, the monthly allocation has been done to your sim card and you have utilized the 2GB, after that you have used the sim card further internet usage. The data records has been sent to you on the 4-11-2015.
Kind Regards,
Alice van der Merwe
***
Best regards,