DT
Dane T
1 reviews | Active since Dec 2010
08 Jun 2015, 20:49
MTN ripping us off again! PSD Calls
After doing a little bit of reading, I am seeing a lot of people with the same problem.<br> Suddenly being charged for Packet Switched Data Calls. I don't understand why, because my 3G package is capped according to the salesman who sold it to me. Perhaps MTN would be good enough to explain why I am being charged over R1400 extra for May-15? We, your customers, are getting tired of your lack of service and not being able to get hold of your customer service center. MTN, you have yet again disappointed me, and i'm sure countless others. Whats the bet I'll only get a response in a few days time...
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Replies (1)
MTN South Africa's replyOfficial
11 Jun 2015, 11:06Hello Insane69,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there is an credit note passed on your account of R1420.39. This was done on the 09/06/2015.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there is an credit note passed on your account of R1420.39. This was done on the 09/06/2015.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
MTN South Africa's reply11 Jun 2015, 11:06
Official
Hello Insane69,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there is an credit note passed on your account of R1420.39. This was done on the 09/06/2015.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there is an credit note passed on your account of R1420.39. This was done on the 09/06/2015.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***