MM
MPHO M
1 reviews | Active since Nov 2017
17 Apr 2019, 09:17
mtn ripping us off
i have a contract with mtn top up and i pay R527, last month on the 3 to 8 March 2019 i travelled to Mozambique and during those 5 days my phone was not working meaning no signal, but for this month mtn charged me R1818 indicating that it was for incoming ,out going, sms, voicemail and networking. and i dont recall receiving those, either they rectify that cause i had airtime and data bundles on my phone. or else and going to reverse that money from the bank.
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MTN South Africa's replyOfficial
18 Apr 2019, 09:43Good day Mpho
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
Our systems reflect the high bill in March is due to roaming charges incurred whilst you were in Mozambique. A request has been logged (***) for the itemized billing to be sent to ***.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
Our systems reflect the high bill in March is due to roaming charges incurred whilst you were in Mozambique. A request has been logged (***) for the itemized billing to be sent to ***.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply18 Apr 2019, 09:43
Official
Good day Mpho
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
Our systems reflect the high bill in March is due to roaming charges incurred whilst you were in Mozambique. A request has been logged (***) for the itemized billing to be sent to ***.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
Our systems reflect the high bill in March is due to roaming charges incurred whilst you were in Mozambique. A request has been logged (***) for the itemized billing to be sent to ***.
Warm regards, Jessica John Complaints Management Team
Best regards,