AK
Alton K

1 reviews | Active since Jul 2014

24 Jun 2015, 09:39

MTN *********** their customers

On the 12th May i went into the Cape Gate branch of MTN to take out a new contract for my wife (Apple I phone 6) at R479 pm X 24 months.<br> The consultant assisting us Jaco Cilliers told us that we will be billed at the end of the month pro rata for May and June. However the very next day I was billed R722 pro rata for May and June.<br> My wife went into the store to enquire, and she was told that they prematurely billed us and that it will be corrected in June. When i recieved another bill on June 13th for R501, we again went into the store yesterday 23rd June to query. The explanation we were given was very confusing, but we accepted that we are paying in advance. We then queried the amount of R501 versus the contract amount of R479, and we were told that the day after we took out the contract, MTN increased the contract to R489, which we are now subject to pay for the 24 month period. This increase according to the MTN consultant took efect the day after we took out the contract, we recieved no notification of such increase nor were we told when taking out the contract the day before. The increase was from the 13th May until the end of May, and back to R479 from 1st June. What a ****!!

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Jun 2015, 15:26
Official
Hello AltonK,

We apologise for the delayed response.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

The matter has been escalated to the Billing department for urgent attention and to contact you directly with feedback and a way forward. Please be advised that MTN is undergoing an Industrial Action that has been the cause of our disrupted services. We anticipate a resolution of the issues within the shortest period possible. I would like to extend my sincere apologies.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Yahya
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