1 reviews | Active since Feb 2012
MTN ripping-off Pay-As-You-Go Customers
<p>Using my airtime, I bought an uncapped data bundle of R40 for a day, and can't use it. After holding for about 40 min I spoke to Ayanda who told me she'll reset the data-speed cos MTN slows the data-speed when on uncapped. She also gave me an 0861 number (technical dept) that I should call at my cost should I still have a problem. My internet is super-slow, I regret why I bought it. I just want my R40 airtime back. </p>
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our system you had loaded a 1 day Uncapped bundle, thereafter the system does reflect continuous usage of the internet. Please do also bear in mind that smartphones can do updates of applications and updates of software which can cause the phone to slow down. You can also choose the option to switch of cellular data which can help limit the usage but this may not solve the problem completely.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our system you had loaded a 1 day Uncapped bundle, thereafter the system does reflect continuous usage of the internet. Please do also bear in mind that smartphones can do updates of applications and updates of software which can cause the phone to slow down. You can also choose the option to switch of cellular data which can help limit the usage but this may not solve the problem completely.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***