MTN *********** CUSTOMERS

Hello

In December I decided to purchase a new MTN contract which was the 50GB @R199 that MTN was running , I did this at your branch in the Bluff in KZN, at the same time i decided to hand in a cancellation request for my existing line. The consultant that helped me was Koven Coopusamy and he put through the cancellation request as well.

This month i received a Bill for R1129.57 on the line that I wanted to cancel, it's apparently for a MYMTN30GB, i did not request this service, my bill on the line I requested cancellation on was R299 a month for the last 24 months why are MTN parting company with me on such bad terms? Is this done with all clients that decide to cancel? The R1129.57 is 4 months worth of subscription on the line I requested cancellation on.

The last bill on the existing line should have been last month and the line should now be a prepaid one, there should be no bill this month, I should only be billed the R199 for the new contract that I took out.

Please assist in sorting out this mess, as a loyal customer to MTN for the last 5 years I believe that is not too much to ask and please do not ******* your loyal customers.

Regards Sivy