NM
Nomzamo M
1 reviews | Active since Mar 2018
01 Feb 2019, 09:18
MTN *********** customers
MTN is the worst service provide. I was billed an extra R200 on my contract and according to them I requested for additional usage which I did not , I have been buying data when my 2G runs out. I am appalled by their service!
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MTN South Africa's replyOfficial
04 Feb 2019, 13:00Good day Nomzamo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you to advise that we have credited your account with R445.23 as a result of these charges. The amount is already reflecting on your account. We have also reset your usage limit to be zero.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you to advise that we have credited your account with R445.23 as a result of these charges. The amount is already reflecting on your account. We have also reset your usage limit to be zero.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply04 Feb 2019, 13:00
Official
Good day Nomzamo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you to advise that we have credited your account with R445.23 as a result of these charges. The amount is already reflecting on your account. We have also reset your usage limit to be zero.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you to advise that we have credited your account with R445.23 as a result of these charges. The amount is already reflecting on your account. We have also reset your usage limit to be zero.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,Mazwi ZumaComplaints Analyst