Mtn ripping me off
<p>i have opened two enquiries regarding my mobile data is dissapearing as soon as i load it. Some days over a R100 worth of airtime just dissapears within minutes of loading it, i dont even get a chance to make a call before its gone. I have checked if it could be subscription but i have none. mtn gives you no feed back after the enquiries either. I am getting ****** by this network operator. Seems like they makng it impossible to afford to have a phone. Mtn i want solutions and answerd</p>
Good day Neo,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the data bundles and airtime loaded were used up on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications. It may be worth controlling your data usage by ensuring you close applications after use and also clear the Browser Cache on your phone. You may also try turning the mobile data connection off when you don't need it. This is not recommended if you need constant Internet access for important apps such as email,but will definitely help reduce data usage. You may also contact our call centre and ask for the data support department for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Good day Neo,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the data bundles and airtime loaded were used up on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications. It may be worth controlling your data usage by ensuring you close applications after use and also clear the Browser Cache on your phone. You may also try turning the mobile data connection off when you don't need it. This is not recommended if you need constant Internet access for important apps such as email,but will definitely help reduce data usage. You may also contact our call centre and ask for the data support department for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
This does not explain my airtime dissapearing at the rate it has. I close evey application everytime use. I have even taken my phone to mtn to check the settings. In two hours i loaded two R60 airtime vouchers and a 100 mb data bundle and it dissapears without me even using my phone. How is possiblevor affordable. Mtn thinks it can just explain away this kind of service. Go look at what i spend on my airtime and data and then tell mevthis is normal. I have had this number for a long time but never before had i this kind of costs. This is actually worth legal action.
This does not explain my airtime dissapearing at the rate it has. I close evey application everytime use. I have even taken my phone to mtn to check the settings. In two hours i loaded two R60 airtime vouchers and a 100 mb data bundle and it dissapears without me even using my phone. How is possiblevor affordable. Mtn thinks it can just explain away this kind of service. Go look at what i spend on my airtime and data and then tell mevthis is normal. I have had this number for a long time but never before had i this kind of costs. This is actually worth legal action.