MM
MATTHEW M
1 reviews | Active since Mar 2016
08 Mar 2016, 21:14
MTN Ripping me off
My first contract with mtn was for R750,but would however end up paying as much as R2800.I decide to downgrade to R429 100minutes and get a Telkom Iphone6 800 minutes with 1GB which iam very happy with.The nightmare began end of January they debited R4129 from my account,i *****ed and requested a detailed report,they send me a shocking report of websites and links i no nothing about.I decided to switch off data and only use wifi at the office,i even bought an extra 1GB when theirs was finished to my surprise bill for February is R4329 went again to clearwater branch and i was told that SUL was not set.<br> <br> Mtn please sort out your mess i want my money back.
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MTN South Africa's replyOfficial
10 Mar 2016, 16:18Hello mnsp,
Thank you for bringing this to our attention.
Kindly be advised that the issue was investigated and as per ref number you provided the usage has been validate and the charges are valid. Please note that usage limit was not set-up at the time of the migration. As per our record we note that usage limit was set up on the 08-03-2016.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
Kindly be advised that the issue was investigated and as per ref number you provided the usage has been validate and the charges are valid. Please note that usage limit was not set-up at the time of the migration. As per our record we note that usage limit was set up on the 08-03-2016.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply10 Mar 2016, 16:18
Official
Hello mnsp,
Thank you for bringing this to our attention.
Kindly be advised that the issue was investigated and as per ref number you provided the usage has been validate and the charges are valid. Please note that usage limit was not set-up at the time of the migration. As per our record we note that usage limit was set up on the 08-03-2016.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
Kindly be advised that the issue was investigated and as per ref number you provided the usage has been validate and the charges are valid. Please note that usage limit was not set-up at the time of the migration. As per our record we note that usage limit was set up on the 08-03-2016.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***