RP
Ryan P
1 reviews | Active since Jun 2015
25 Jun 2015, 10:23
mtn ripping me off
I signed a contract for R650 per month.<br> Now I am being billed R804.50 each month.<br> <br> I asked the consultant at my branch why?<br> He said he didn't know and could not see anything online.<br> We Coul not call 808 as mtn are on strike.<br> We could not get hold of head office as their line just rings.<br> I can't limit my account, or cancel it.<br> <br> I wrote on mtn's fb page about my disgust, but nobody has <br> Come back to me.<br> I am currently looking to move to cell c.
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MTN South Africa's replyOfficial
30 Jun 2015, 14:42Hello Rage1984,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our system show that you have been charged for calls and sms. You are allocated R350 worth of airtime a month to use, when you use more than that you are charged. It is the same with smses. For the month of May you were charged R60.78, in June you were charged R81.25.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our system show that you have been charged for calls and sms. You are allocated R350 worth of airtime a month to use, when you use more than that you are charged. It is the same with smses. For the month of May you were charged R60.78, in June you were charged R81.25.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply30 Jun 2015, 14:42
Official
Hello Rage1984,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our system show that you have been charged for calls and sms. You are allocated R350 worth of airtime a month to use, when you use more than that you are charged. It is the same with smses. For the month of May you were charged R60.78, in June you were charged R81.25.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our system show that you have been charged for calls and sms. You are allocated R350 worth of airtime a month to use, when you use more than that you are charged. It is the same with smses. For the month of May you were charged R60.78, in June you were charged R81.25.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***