nD
natalie D
1 reviews | Active since Feb 2015
12 Feb 2015, 07:30
mtn ripping me off
mtn took over mt acc from nashua mobile since november 2015(ref ***) and ive been trying to make my contract a top up instead of a open line. ive called numerous occasions and they promised to sort it out for me and a refund (ref ***). recivied my statement and nothing has been done. contrct still a open line and mt bill is ridiculous and NO REFUND!!!!!
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MTN South Africa's replyOfficial
24 Feb 2015, 13:03Hello natsdo,
We are sorry for the delayed response and for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We have now perused your account and see that you were credited with an amount of R292.00 for the additional usage. The credit will be allocated to the account soon.
We can also now confirm that the usage limit on the account has been set to R0.00 so that no additional usage can be generated after you have used up your minutes, data bundle and SMS bundles.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the delayed response and for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We have now perused your account and see that you were credited with an amount of R292.00 for the additional usage. The credit will be allocated to the account soon.
We can also now confirm that the usage limit on the account has been set to R0.00 so that no additional usage can be generated after you have used up your minutes, data bundle and SMS bundles.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply24 Feb 2015, 13:03
Official
Hello natsdo,
We are sorry for the delayed response and for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We have now perused your account and see that you were credited with an amount of R292.00 for the additional usage. The credit will be allocated to the account soon.
We can also now confirm that the usage limit on the account has been set to R0.00 so that no additional usage can be generated after you have used up your minutes, data bundle and SMS bundles.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the delayed response and for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We have now perused your account and see that you were credited with an amount of R292.00 for the additional usage. The credit will be allocated to the account soon.
We can also now confirm that the usage limit on the account has been set to R0.00 so that no additional usage can be generated after you have used up your minutes, data bundle and SMS bundles.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,