1 reviews | Active since Feb 2015
MTN Ripping me off
I took a contract with Nashua in 2013 and because of the cession they moved my account to MTN. For the first 2 months MTN was billing me according to the subscription amount(R169.00) I signed for with Nashua.Since January 2015 they decided to change my subscription amount to R198.00 and I have been contacting their customer care since the 12 January 2015 to rectify this and nothing has happened to this point.This month again they debited my account wit R198.00 even though I was told that this will take 7 working days to be resolved.I spoke to 4 consultants already and they all promised that this will be resolved before my account is debited in February.Could MTN please stop ripping me off and refund the money they stole from me.This is totally unacceptable.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your account has been corrected and a credit of R58.00 was passed on the 26th of February 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your account has been corrected and a credit of R58.00 was passed on the 26th of February 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***