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SHARON N

1 reviews | Active since Sept 2017

13 Sept 2017, 16:08

MTN RIPPING CLIENTS OFF

MTN RIPPING CLIENTS OFF My contract was due for an upgrade 3 months ago and i didn't want to upgrade.The call centre agents kept on calling me trying to convince me to upgrade , until i spoke to a gentleman on the 1st of July and he offered me a data bundle contract on which i had to pay R89 for 2G , and i was happy with the offer as i didn't want to spend anything more that R200 , so i took up the contract for 2 phones which was gonna make it a total of R180 every month , he said to me there was no necessary documents to be signed , hell just activate everything over the phone . to my surprise came end of the month my account was debited with R537 , on which i ignored and thought maybe there were some charges from the previous contract , until End of August again , they debited my account with R537 again , then i called the call centre on which they shifted me from one person to another , i think i spoke to about 5 people that day , i asked them to retrieve the recordings as MTN says all conversations are recorded , but they couldn't do that for me .I then went to an MTN branch on which a gentleman assisted me and pulled out all the information where we indeed picked up that i was offerd a data bundle of R89 , however there were some additionals which were never communicated with me ,I need this matter resolved as a matter of urgency as this is a good example of MTN people giving clients false information in order to subscribe with them . I need this to be amended accordingly and my money refunded or else ill be forced to cancel my contract at no penalty cost .

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Replies (1)
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SHARON N's update06 Oct 2017, 07:04
Reviewer Update
Good day Since receipt of this email, I haven't received any assistance from you. You keep on taking me back and forth with no solution at all or communication, and my account has been debited again with R430 this month. What kind of service is this really? Just stop taking money out of my account.