MTN ripoff
They are theives - I recently bought an mtn sim card just to take advantage of a data promotion. I'm using a dual sim phone and making calls from my vodacom sim (a service I appreciate all the more now). I put R25 on the mtn prepaid just to start the sim card (as I say I am not using it for calls) and I have a free gig of data courtesy of Afrihost... within less than a week the R25 is gone and I keep getting notifications about subscriptions I never signed up for... which I also can't cancel because the sim conveniently won't load the subscriptions it is connected to - this is nothing short of theft (have not signed up or ANY service I do not want any service and I know they have taken the money because my phone reflects the single outgoing call I ever made on the sim....
As far as I can tell MTN has quietly picked R10-15 of my money and has certainly signed me up to subscriptions I never asked for right out of the gate. The abuse is quite stark since this is new phone and new sim - very little room for confusion and even if I have miscalculated my calls somehow there us simply no excuse for unasked for subscriptions- ultimately the whole thing is shortsighted because they might have got the money but it will be a cold day in hell before I put more money on their sim I suggest caution if you use them.
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Replies (2)
MTN South Africa's replyOfficial
20 Dec 2019, 11:59Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Please contact the prepaid department for assistance with the investigation.
135 from any MTN pre-paid sim card, option 0 to speak to a consultant on the floor.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Please contact the prepaid department for assistance with the investigation.
135 from any MTN pre-paid sim card, option 0 to speak to a consultant on the floor.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply20 Dec 2019, 11:59
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Please contact the prepaid department for assistance with the investigation.
135 from any MTN pre-paid sim card, option 0 to speak to a consultant on the floor.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Please contact the prepaid department for assistance with the investigation.
135 from any MTN pre-paid sim card, option 0 to speak to a consultant on the floor.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
's updateReviewer Update
20 Dec 2019, 17:39Thanks Alice frankly it is not worth my time to go into it too far. I put up the warning for others and they need it because either your systems are not working or they are a mechanism for theft - MTN can go ahead and keep the money they took the upshot is I will use the sim rarely if at all (I only got it to take advantage of a promotion). I don't want a debate with customer service over R15... it is the principal not the mon
ey (I am certainly not joining a support que or being put in hold)... simply put you should not sign people up to services they didn't ask for (I even gave a message from you guys that I have spent R1 of my subscription limit of 0 ... system is taking money even when I tell it to spend nothing) ... futher I got a usage report through the app and I see you guys took my airtime to cover data - even though the app says I have 1gig free data with mtn and I am set up to use data from afrihost. Again I do not tell you this to debate anything only because you now can't claim that no one told you about the problem as far as phoning and following up goes - I am not unpaid support staff you guys can feel free to contact me if you genuinely want to get to the bottom of things, but I've given the matter all the time it deserves my end... my hope is that these "errors" are not happening on a larger scale and that MTN will stop making mistakes that pick their customers' pockets.
I know this is not your fault so please don't feel I am personally attacking you but I'm appalled with your company and simply unimpressed... glad my main sim is with vodacom.... I do hope you have a good weekend.
T
ey (I am certainly not joining a support que or being put in hold)... simply put you should not sign people up to services they didn't ask for (I even gave a message from you guys that I have spent R1 of my subscription limit of 0 ... system is taking money even when I tell it to spend nothing) ... futher I got a usage report through the app and I see you guys took my airtime to cover data - even though the app says I have 1gig free data with mtn and I am set up to use data from afrihost. Again I do not tell you this to debate anything only because you now can't claim that no one told you about the problem as far as phoning and following up goes - I am not unpaid support staff you guys can feel free to contact me if you genuinely want to get to the bottom of things, but I've given the matter all the time it deserves my end... my hope is that these "errors" are not happening on a larger scale and that MTN will stop making mistakes that pick their customers' pockets.
I know this is not your fault so please don't feel I am personally attacking you but I'm appalled with your company and simply unimpressed... glad my main sim is with vodacom.... I do hope you have a good weekend.
T
's update20 Dec 2019, 17:39
Reviewer Update
Thanks Alice frankly it is not worth my time to go into it too far. I put up the warning for others and they need it because either your systems are not working or they are a mechanism for theft - MTN can go ahead and keep the money they took the upshot is I will use the sim rarely if at all (I only got it to take advantage of a promotion). I don't want a debate with customer service over R15... it is the principal not the mon
ey (I am certainly not joining a support que or being put in hold)... simply put you should not sign people up to services they didn't ask for (I even gave a message from you guys that I have spent R1 of my subscription limit of 0 ... system is taking money even when I tell it to spend nothing) ... futher I got a usage report through the app and I see you guys took my airtime to cover data - even though the app says I have 1gig free data with mtn and I am set up to use data from afrihost. Again I do not tell you this to debate anything only because you now can't claim that no one told you about the problem as far as phoning and following up goes - I am not unpaid support staff you guys can feel free to contact me if you genuinely want to get to the bottom of things, but I've given the matter all the time it deserves my end... my hope is that these "errors" are not happening on a larger scale and that MTN will stop making mistakes that pick their customers' pockets.
I know this is not your fault so please don't feel I am personally attacking you but I'm appalled with your company and simply unimpressed... glad my main sim is with vodacom.... I do hope you have a good weekend.
T
ey (I am certainly not joining a support que or being put in hold)... simply put you should not sign people up to services they didn't ask for (I even gave a message from you guys that I have spent R1 of my subscription limit of 0 ... system is taking money even when I tell it to spend nothing) ... futher I got a usage report through the app and I see you guys took my airtime to cover data - even though the app says I have 1gig free data with mtn and I am set up to use data from afrihost. Again I do not tell you this to debate anything only because you now can't claim that no one told you about the problem as far as phoning and following up goes - I am not unpaid support staff you guys can feel free to contact me if you genuinely want to get to the bottom of things, but I've given the matter all the time it deserves my end... my hope is that these "errors" are not happening on a larger scale and that MTN will stop making mistakes that pick their customers' pockets.
I know this is not your fault so please don't feel I am personally attacking you but I'm appalled with your company and simply unimpressed... glad my main sim is with vodacom.... I do hope you have a good weekend.
T