DR
Divesh R
1 reviews | Active since Aug 2011
23 Jul 2015, 12:02
MTN *******S
I am on mtn prepaid<br> Why has my airtime dissapeared? I also have an active data bundle! So i would like a to know where that airtime has gone to
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MTN South Africa's replyOfficial
04 Aug 2015, 11:24Hello div007,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated your complaint directly to our Prepaid Management Team. We've requested for them to investigate how your airtime has been depleted and also for them to check what data bundles are available on your SIM card.
We've requested that you be contacted directly with feedback on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated your complaint directly to our Prepaid Management Team. We've requested for them to investigate how your airtime has been depleted and also for them to check what data bundles are available on your SIM card.
We've requested that you be contacted directly with feedback on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply04 Aug 2015, 11:24
Official
Hello div007,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated your complaint directly to our Prepaid Management Team. We've requested for them to investigate how your airtime has been depleted and also for them to check what data bundles are available on your SIM card.
We've requested that you be contacted directly with feedback on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated your complaint directly to our Prepaid Management Team. We've requested for them to investigate how your airtime has been depleted and also for them to check what data bundles are available on your SIM card.
We've requested that you be contacted directly with feedback on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,