TG
Timothy G
1 reviews | Active since Apr 2011
09 Mar 2017, 10:23
MTN *******'s
<p>I have and internet contract which initially started at R200pm uncapped. after the contract ended MTN was still deducting R200, i have tried on numerous occasion to cancel even went to mtn they asked to contact the call centre even worst they transfer me from one department to another and i hold for an hour or more and still no joy. now i am been charged R1ooo and more and no one can say whats this cost is for. I want this cancelled and want to be refunded. Terrible customer service all round from MTN.</p>
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MTN South Africa's replyOfficial
22 Mar 2017, 15:37Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without your ID number, MTN Cellphone number and the MTN account number we are unable to access the account in question and as a result we are unable to assist. Kindly forward us this information by sending an email to ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply22 Mar 2017, 15:37
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without your ID number, MTN Cellphone number and the MTN account number we are unable to access the account in question and as a result we are unable to assist. Kindly forward us this information by sending an email to ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,