mA
mario A
1 reviews | Active since Jan 2014
03 Mar 2016, 09:29
MTN ******* FOR PREPAID USERS
What utterly pathetic service I get from MTN service provider. I am a prepaid user, I top up with MTN every month with atleast R250 to R300 rand, not to mention data I load in excess of R300 a month extra, the utter sad part is that once the data is loaded and even after I get the sms to say it is loaded, I STILL CANNOT access the internet at all !!! Even if i do a detailed balance check it shows supposed data but does not connect to the internet at all, really pathetic.
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MTN South Africa's replyOfficial
03 Mar 2016, 09:57Hello marioadams,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Pre-paid division to assist with internet connection. A call back will be done to assist with your request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Pre-paid division to assist with internet connection. A call back will be done to assist with your request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply03 Mar 2016, 09:57
Official
Hello marioadams,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Pre-paid division to assist with internet connection. A call back will be done to assist with your request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Pre-paid division to assist with internet connection. A call back will be done to assist with your request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.