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Pat M
1 reviews | Active since Apr 2012
16 Jan 2018, 16:05
MTN ******* - double billing
I upgraded to a Double your Data SIM-only deal My MTNChoice 10GB @ R299 in December 2017. I noticed that the data allocation was incorrect - I went to the Store and spoke to the consultant, Jacques who assured me he could still correct the upgrade, he told me he would cancel the first upgrade he would then process the upgrade all over again. I voiced my concern regarding double billing and was assured the upgrade from the day before would be cancelled and a new upgrade would be processed. The next day the data allocation was still incorrect - upon querying this in-store (Jacques was not in) we were assured it is correct there was no data allocation error, the data discrepancy was due to the pro-rata billing cycle - I adamantly disputed this as I had upgraded on the day of my new billing cycle, I was categorically told that the contract was now correct @ R299. I raised a query with the call centre as I wasn't convinced and the staff in the Store did not appear to know what was going on, I received a reference number and thereafter a sms saying it's resolved without anyone from MTN speaking to me? I phoned the call centre again and was assured the contract reflects a My MTNChoice 10GB @ R299. Upon opening my monthly invoice the upgrade is being billed R729-00 in total in what appears to be two contracts, a MTNChoice 10gb subs Fee @ R455.26 AND a Recurring Internet 5gb @ R377.19. WHY all these lies - and WHY does MTN think it OK to rip their clients off, not take queries seriously and lie. This is totally unacceptable and SHOCKING Customer service.
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Replies (13)PM
Pat M's updateReviewer Update
23 Jan 2018, 12:49I have been advised that the debit order for the incorrect billing has been processed thus I will be paying for MTN's incompetence - WHY was this not sorted out before the debit order was processed WHY must I pay for MTN's incompetence? This is TOTALLY unacceptable and to date NO ONE has bothered to confirm there will be a credit and what the amount will be? WHY can MTN not resolve client queries in a recognised customer friendly manner???
PM
Pat M's update23 Jan 2018, 12:49
Reviewer Update
I have been advised that the debit order for the incorrect billing has been processed thus I will be paying for MTN's incompetence - WHY was this not sorted out before the debit order was processed WHY must I pay for MTN's incompetence? This is TOTALLY unacceptable and to date NO ONE has bothered to confirm there will be a credit and what the amount will be? WHY can MTN not resolve client queries in a recognised customer friendly manner???
PM
Pat M's updateReviewer Update
25 Jan 2018, 10:20MTN are a bunch of JOKERS - once again I get a message saying that my query has been resolved. HOW does a stupid credit of R292.60 resolve the incorrect billing which should be R299 per and NOT R830. WHY HAS NO ONE OFFERED ME THE COURTESY OF A CALL AND WHY THE HELL MUST I PAY FOR MTN'S INCOMPETENCE - IT'S STILL NOT RESOLVED. So not sure what the regional manager did but clearly NO ONE AT MTN TAKES CLIENT QUERIES SERIOUSLY AS YOU JUST PROCESS A DEBIT ORDER AND I CAN DO NOTHING ABOUT IT. This incompetence is mind boggling? and clearly NO ONE CARES MTN SUCKS on another level!!!!
PM
Pat M's update25 Jan 2018, 10:20
Reviewer Update
MTN are a bunch of JOKERS - once again I get a message saying that my query has been resolved. HOW does a stupid credit of R292.60 resolve the incorrect billing which should be R299 per and NOT R830. WHY HAS NO ONE OFFERED ME THE COURTESY OF A CALL AND WHY THE HELL MUST I PAY FOR MTN'S INCOMPETENCE - IT'S STILL NOT RESOLVED. So not sure what the regional manager did but clearly NO ONE AT MTN TAKES CLIENT QUERIES SERIOUSLY AS YOU JUST PROCESS A DEBIT ORDER AND I CAN DO NOTHING ABOUT IT. This incompetence is mind boggling? and clearly NO ONE CARES MTN SUCKS on another level!!!!
PM
Pat M's updateReviewer Update
02 Feb 2018, 12:06STILL no resolved - MTN double billed me at the end of January and NO ONE at MTN is interested in resolving this. MTN quite happy to ***** my money and not resolve their incompetence. Does MTN have any MANAGEMENT interested enough in resolving error created by their staff's incompetence.
aND they make you pay for data and just take it back if you do not use it.
PM
Pat M's update02 Feb 2018, 12:06
Reviewer Update
STILL no resolved - MTN double billed me at the end of January and NO ONE at MTN is interested in resolving this. MTN quite happy to ***** my money and not resolve their incompetence. Does MTN have any MANAGEMENT interested enough in resolving error created by their staff's incompetence.
aND they make you pay for data and just take it back if you do not use it.
PM
Pat M's updateReviewer Update
05 Feb 2018, 11:40Please can I have the courtesy of a response??
PM
Pat M's update05 Feb 2018, 11:40
Reviewer Update
Please can I have the courtesy of a response??
PM
Pat M's updateReviewer Update
07 Feb 2018, 11:46MTN ??? Please can I have the courtesy of a response?
MTN is quite happy to ***** my money via debit order but show NO interest in documenting the solution to this billing error or refunding my money??? I was overbilled by R500 because of MTN's incompetence WHEN will my money be refunded???
PM
Pat M's update07 Feb 2018, 11:46
Reviewer Update
MTN ??? Please can I have the courtesy of a response?
MTN is quite happy to ***** my money via debit order but show NO interest in documenting the solution to this billing error or refunding my money??? I was overbilled by R500 because of MTN's incompetence WHEN will my money be refunded???
PM
Pat M's updateReviewer Update
12 Feb 2018, 15:40MTN ??? Please can I have the courtesy of a response? MTN is quite happy to ***** my money via debit order but show NO interest in documenting the solution to this billing error or refunding my money??? I was overbilled by R500 because of MTN's incompetence WHEN will my money be refunded???
PM
Pat M's update12 Feb 2018, 15:40
Reviewer Update
MTN ??? Please can I have the courtesy of a response? MTN is quite happy to ***** my money via debit order but show NO interest in documenting the solution to this billing error or refunding my money??? I was overbilled by R500 because of MTN's incompetence WHEN will my money be refunded???
PM
Pat M's updateReviewer Update
12 Feb 2018, 15:40MTN ??? Please can I have the courtesy of a response? MTN is quite happy to ***** my money via debit order but show NO interest in documenting the solution to this billing error or refunding my money??? I was overbilled by R500 because of MTN's incompetence WHEN will my money be refunded???
PM
Pat M's update12 Feb 2018, 15:40
Reviewer Update
MTN ??? Please can I have the courtesy of a response? MTN is quite happy to ***** my money via debit order but show NO interest in documenting the solution to this billing error or refunding my money??? I was overbilled by R500 because of MTN's incompetence WHEN will my money be refunded???
PM
Pat M's updateReviewer Update
12 Feb 2018, 15:41MTN ??? Please can I have the courtesy of a response? MTN is quite happy to ***** my money via debit order but show NO interest in documenting the solution to this billing error or refunding my money??? I was overbilled by R500 because of MTN's incompetence WHEN will my money be refunded???
PM
Pat M's update12 Feb 2018, 15:41
Reviewer Update
MTN ??? Please can I have the courtesy of a response? MTN is quite happy to ***** my money via debit order but show NO interest in documenting the solution to this billing error or refunding my money??? I was overbilled by R500 because of MTN's incompetence WHEN will my money be refunded???
PM
Pat M's updateReviewer Update
15 Feb 2018, 11:36THIS IS STILL NOT SORTED - @ CONTRACTS DUE TO JACQUES INCOMPETANCE - REGIONAL DOES NOTHING - THE CONTACT DETAILS TO MTN GEORGE GARDEN ROUTE MALL DON'T WORK??? MTN ??? Please can I have the courtesy of a response? MTN is quite happy to ***** my money via debit order but shows NO interest in documenting the solution to this billing error or refunding my money??? I was overbilled by R500 because of MTN's incompetence WHEN will my money be refunded???
PM
Pat M's update15 Feb 2018, 11:36
Reviewer Update
THIS IS STILL NOT SORTED - @ CONTRACTS DUE TO JACQUES INCOMPETANCE - REGIONAL DOES NOTHING - THE CONTACT DETAILS TO MTN GEORGE GARDEN ROUTE MALL DON'T WORK??? MTN ??? Please can I have the courtesy of a response? MTN is quite happy to ***** my money via debit order but shows NO interest in documenting the solution to this billing error or refunding my money??? I was overbilled by R500 because of MTN's incompetence WHEN will my money be refunded???
PM
Pat M's updateReviewer Update
15 Feb 2018, 11:36THIS IS STILL NOT SORTED - @ CONTRACTS DUE TO JACQUES INCOMPETANCE - REGIONAL DOES NOTHING - THE CONTACT DETAILS TO MTN GEORGE GARDEN ROUTE MALL DON'T WORK??? MTN ??? Please can I have the courtesy of a response? MTN is quite happy to ***** my money via debit order but shows NO interest in documenting the solution to this billing error or refunding my money??? I was overbilled by R500 because of MTN's incompetence WHEN will my money be refunded???
PM
Pat M's update15 Feb 2018, 11:36
Reviewer Update
THIS IS STILL NOT SORTED - @ CONTRACTS DUE TO JACQUES INCOMPETANCE - REGIONAL DOES NOTHING - THE CONTACT DETAILS TO MTN GEORGE GARDEN ROUTE MALL DON'T WORK??? MTN ??? Please can I have the courtesy of a response? MTN is quite happy to ***** my money via debit order but shows NO interest in documenting the solution to this billing error or refunding my money??? I was overbilled by R500 because of MTN's incompetence WHEN will my money be refunded???
PM
Pat M's updateReviewer Update
15 Feb 2018, 11:36THIS IS STILL NOT SORTED - @ CONTRACTS DUE TO JACQUES INCOMPETANCE - REGIONAL DOES NOTHING - THE CONTACT DETAILS TO MTN GEORGE GARDEN ROUTE MALL DON'T WORK??? MTN ??? Please can I have the courtesy of a response? MTN is quite happy to ***** my money via debit order but shows NO interest in documenting the solution to this billing error or refunding my money??? I was overbilled by R500 because of MTN's incompetence WHEN will my money be refunded???
PM
Pat M's update15 Feb 2018, 11:36
Reviewer Update
THIS IS STILL NOT SORTED - @ CONTRACTS DUE TO JACQUES INCOMPETANCE - REGIONAL DOES NOTHING - THE CONTACT DETAILS TO MTN GEORGE GARDEN ROUTE MALL DON'T WORK??? MTN ??? Please can I have the courtesy of a response? MTN is quite happy to ***** my money via debit order but shows NO interest in documenting the solution to this billing error or refunding my money??? I was overbilled by R500 because of MTN's incompetence WHEN will my money be refunded???
PM
Pat M's updateReviewer Update
15 Feb 2018, 11:36THIS IS STILL NOT SORTED - @ CONTRACTS DUE TO JACQUES INCOMPETANCE - REGIONAL DOES NOTHING - THE CONTACT DETAILS TO MTN GEORGE GARDEN ROUTE MALL DON'T WORK??? MTN ??? Please can I have the courtesy of a response? MTN is quite happy to ***** my money via debit order but shows NO interest in documenting the solution to this billing error or refunding my money??? I was overbilled by R500 because of MTN's incompetence WHEN will my money be refunded???
PM
Pat M's update15 Feb 2018, 11:36
Reviewer Update
THIS IS STILL NOT SORTED - @ CONTRACTS DUE TO JACQUES INCOMPETANCE - REGIONAL DOES NOTHING - THE CONTACT DETAILS TO MTN GEORGE GARDEN ROUTE MALL DON'T WORK??? MTN ??? Please can I have the courtesy of a response? MTN is quite happy to ***** my money via debit order but shows NO interest in documenting the solution to this billing error or refunding my money??? I was overbilled by R500 because of MTN's incompetence WHEN will my money be refunded???
PM
Pat M's updateReviewer Update
15 Feb 2018, 11:37THIS IS STILL NOT SORTED - 2 CONTRACTS DUE TO JACQUES INCOMPETANCE - REGIONAL DOES NOTHING - THE CONTACT DETAILS TO MTN GEORGE GARDEN ROUTE MALL DON'T WORK??? MTN ??? Please can I have the courtesy of a response? MTN is quite happy to ***** my money via debit order but shows NO interest in documenting the solution to this billing error or refunding my money??? I was overbilled by R500 because of MTN's incompetence WHEN will my money be refunded???
PM
Pat M's update15 Feb 2018, 11:37
Reviewer Update
THIS IS STILL NOT SORTED - 2 CONTRACTS DUE TO JACQUES INCOMPETANCE - REGIONAL DOES NOTHING - THE CONTACT DETAILS TO MTN GEORGE GARDEN ROUTE MALL DON'T WORK??? MTN ??? Please can I have the courtesy of a response? MTN is quite happy to ***** my money via debit order but shows NO interest in documenting the solution to this billing error or refunding my money??? I was overbilled by R500 because of MTN's incompetence WHEN will my money be refunded???