SJ
Salome J
1 reviews | Active since May 2011
29 Jun 2020, 09:26
MTN *******
We had a contract with MTN that was cancelled, but unfortunately we received threats of being handed over and traced. According to my knowledge the matter was then settled with 2 contact persons at MTN by the names of Tshepiso Moletsane and Gemini Plaatjies with proof on e-mail communications. This morning I again received threats from a different company of being handed over. Should I rather take the matter the legal route in order for your terrible service break down to be resolved?
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Replies (3)SJ
Salome J's updateReviewer Update
01 Jul 2020, 14:27Hi there Alice,
Why would the matter need to be investigated if I have an e-mail from 2 of your colleagues confirming that the account is closed after they could not provide me with the proof of upgrade? And why would you not speak to me telephonically to discuss the matter?
Why would the matter need to be investigated if I have an e-mail from 2 of your colleagues confirming that the account is closed after they could not provide me with the proof of upgrade? And why would you not speak to me telephonically to discuss the matter?
SJ
Salome J's update01 Jul 2020, 14:27
Reviewer Update
Hi there Alice,
Why would the matter need to be investigated if I have an e-mail from 2 of your colleagues confirming that the account is closed after they could not provide me with the proof of upgrade? And why would you not speak to me telephonically to discuss the matter?
Why would the matter need to be investigated if I have an e-mail from 2 of your colleagues confirming that the account is closed after they could not provide me with the proof of upgrade? And why would you not speak to me telephonically to discuss the matter?
SJ
Salome J's updateReviewer Update
01 Jul 2020, 16:13If you can not provide proof of the upgrade which would be a telephonic discussion according to your previous communication, I would expect a written apology by end of business tomorrow afternoon for being handed over. I am taking the matter up legally as I have all the proof of MTN upgrading this contract without my husbands consent as he was hospitalized and not competent to do the upgrade.
SJ
Salome J's update01 Jul 2020, 16:13
Reviewer Update
If you can not provide proof of the upgrade which would be a telephonic discussion according to your previous communication, I would expect a written apology by end of business tomorrow afternoon for being handed over. I am taking the matter up legally as I have all the proof of MTN upgrading this contract without my husbands consent as he was hospitalized and not competent to do the upgrade.
SJ
Salome J's updateReviewer Update
07 Jul 2020, 11:51Hi Alice,
Please be so kind and provide an update on my complaint?
Please be so kind and provide an update on my complaint?
SJ
Salome J's update07 Jul 2020, 11:51
Reviewer Update
Hi Alice,
Please be so kind and provide an update on my complaint?
Please be so kind and provide an update on my complaint?