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1 reviews | Active since Dec 2016

24 Dec 2016, 10:55

Mtn *******

<p>For months now Mtn bills from my airtime for data even when I have data bundles as you can imagine this has cos a lot of money and inconvenience as I now have to buy airtime every single time I need to make a call, this also includes 210 in airtime every month that dissappears before I even know it was there... Been calling the Centre and every single time they drop calls or claim to have logged it and ofcos there is no trace the call or a reference, just called again and the guy just hung up </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Dec 2016, 22:46
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that we have gone through the billing records for the mobile number 073****973, the airtime is depleted by a content service provider SmartCall for R6.00 X-UPLOAD. Please cancel the Content Services by dialling *141*5#ok, we have also sent a request to unsubscribe the mobile number reference number: #***.

DATE & TIME WASP AMOUNT CONTENT
2016-12-27 02:27:36 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:36 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:35 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:34 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:33 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:33 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:31 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:31 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:30 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:30 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:29 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:28 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:27 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:25 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:23 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:22 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:22 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:22 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:21 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:21 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:20 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:20 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:19 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:19 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:18 AM SmartCall_EBB_01 600 X-UPLOAD
2016-12-27 02:27:17 AM SmartCall_EBB_01 600 X-UPLOAD

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,