MTN *******

<p>My wife was due for an upgrade on her MTN contract. In December 2016 she visited the MTN store in Secunda Mall to choose her hand set which at the time was not in stock and an order was registered with a waiting time of 2 weeks.</p> <p> </p> <p>In the same week she received a call from ********** which is an MTN Call Centre situated in the SA Liberty Building in Durban offering her a good deal on an upgrade. The consultant said according to the system she was due for an upgrade and MTN has a very good offer. She declined the offer because she ordered a phone at MTN Secunda Mall. The consultant phoned again the following morning with a new and better offer, which was again declined. The same happen on day three until my wife start to ignore the calls.</p> <p>MTN Secunda Mall smsed her to collect her phone on 19 December 2016. Upon arrival the consultant advised that she do the upgrade the following morning because the store just received a notification of a good one day special for the next day which includes an ipad with 5gig data per month.</p> <p> </p> <p>Upon return the next day we were informed that MTN Call Centre in Durban ( ********** ) had open an upgrade without consent in my wife's name and she could therefore not upgrade and take the good offer at MTN Secunda Mall. We phone MTN Direct to lodge a complaint and were given a password of 7203 only. I googled this ********** and found numerous complains of harassing customers against this call centre!</p> <p> </p> <p>No upgrade, no special and thus no deal from MTN. We would appreciate if MTN could solve this as we were customers for this service provider of more than 10 yrs.</p> <p> </p> <p> </p>