BC
Brenda C
1 reviews | Active since Aug 2016
15 Aug 2016, 08:06
MTN *******
<p>I have just upgraded my cell with MTN. I had 353 minutes on it and they are refusing to give them back to me. In my opinion I have paid for this and they cannot just take it away. what a *******</p>
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MTN South Africa's replyOfficial
18 Aug 2016, 12:20Good Day Brenda Cronk
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
Kindly note that we have tried calling you without any luck. Please be advised that you upgraded to MY MTNCHOICE+S on the 11-08-2016, before the upgrade you had 203 minutes left from your old package and when you upgraded you received the pro rata of 200 minutes and you then had a total balance of 403 minutes. Please note that you did not lose the minutes from your old package. Kindly also note that you will be allocated your full minutes on the 27-08-2016 as you only received the Pro rata when you upgraded.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply18 Aug 2016, 12:20
Official
Good Day Brenda Cronk
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
Kindly note that we have tried calling you without any luck. Please be advised that you upgraded to MY MTNCHOICE+S on the 11-08-2016, before the upgrade you had 203 minutes left from your old package and when you upgraded you received the pro rata of 200 minutes and you then had a total balance of 403 minutes. Please note that you did not lose the minutes from your old package. Kindly also note that you will be allocated your full minutes on the 27-08-2016 as you only received the Pro rata when you upgraded.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,