LW
Louise W

1 reviews | Active since Nov 2014

09 Mar 2016, 14:31

MTN *******

Please assist, cell 08****** was upgraded and is supposed to have been top up option. No bundles have been bought on the handset however I just spoke to Lusanda with the above reference who has mentioned the bundles were bought and if I have a query I need to phone the data validation department. <br> <br> I cannot spend another 20 minutes on the phone and would appreciate if this can be resolved asap. Initially when we upgraded we had nearly R700.00 on the phone when he used this money to buy data I was charged as well. I had logged a query with yourselves as well as on hello peter but have not had any response. <br> the above was email ***6, I still have not had a response. since we upgraded in September we keep getting billed for buying data even though there was money on the number, which was deducted, so basically paying double for data. my previous hello peter complaint about the same issue has still not been answered. <br> <br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Mar 2016, 16:02
Official
Hello WrightLAW,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

On the number provided I can confirm that data was purchased on the invoice dated 20/02/2016 via self service.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
REQ:***

Best regards,