MTN Rip-Off

I am on an anytime 750 contract where I receive R750 in airtime each month. In October, when I was due for an upgrade, I noticed that I was not getting the R750 airtime benefit. I approached the MTN store in Cresta to log a query to investigate why I was not receiving the benefit and for how long. I was able to trace the lack of benefit since July 2015 but asked that this be double-checked. The first query was marked resolved on the system but I only received feedback when I called in to query. There was no resolution, the call logged was just closed. I then had to log another query with the same request - to date, this has not been resolved. It has been more than two months. I have dealt with Mxolisi and Buti at the MTN cresta store - the service and feedback is pathetic. Apart from the fact that I am not receiving the benefit for which I have clearly contracted for. MTN is shocking and I will be changing my service provider. What is more pathetic is the service levels from MTN's store when I have tried at least 30 times to call Mxolisi and Buti and left voice messages. This is a total rip-off and right now, i would not recommend MTN to anyone who wants a cellphone contract.