MTN *******

Good Day<br> 3 weeks ago I had a problem with sending certain sms's and phoned mtn call centre to assist. i did exactly what i was told to do(to put a password in they gave) and switch the phone off and on) and after that i found no network on my phone. I could not make or receive calls. I took it to the nearest mtn to assist and explained to them, they could not help and said i must take it back to the shop where i bought it. I did that and after handing it into the shop and my receipt (bought 21 November 2014), i was told to pay R1946.53 today, if i want my phone back. Now that is ridiculous to pay for a phone that was still under guarantee and its more than what the phone cost. the phone was still as new. This service is uncalled for as i was not responsible for having a faulty phone. i did exactly what i was told to do, to find that my phone is of no use to me anymore, due to being assisted by mtn call centre. I feel i should not be paying the price for one of their mistakes. I think its unfair and ridiculous in this situation.