MP
Mpho P

1 reviews | Active since Mar 2013

29 Jul 2019, 18:51

Mtn *******

Been with MTN since 2002 and spend an average about R500 per month.I don't feel appreciated at all.MTN is *********** millions of Consumers of their hard earned cash.I bought 7 day data on the 21-07 at 18:45.When I woke up on the morning of the 28-07 it was gone.My understanding is that 7 days is 7 24hrs but with Mtn that is not the case they stole my remaining data at 00:00:01 on the 28th.Just so you know it doesn't end here, I am going to expose you

0
Replies (1)
MTN South Africa
MTN South Africa's reply30 Jul 2019, 15:42
Official
Good day

Thank you for your post.


We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. 


Please note that I will investigate your query and revert back to you with feedback.


We would like to assure you that we are actively working to improve our service levels.


Warm RegardsZenetta Portia ViljoenComplaints Management team

Best regards,