MTN *******
After being a loyal MTN contract customer for 6 years, i decide to cancel my contract and change to prepaid only to find out that i lose all my data and airtime immediately after changing to prepaid but there is still another debit order to come off in September. (Billed in arreas) Take whats owing to you man. The least you can do is let me keep the airtime and data that I will be paying for anyway. Or just debit what has been used. So disappointed
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 Sept 2017, 12:05Dear Danielle,
Thank you for taking the time to communicate to us why our service did not meet your expectations.
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Please note that we have loaded a 1GB data bundle on your number as a goodwill gesture for the inconvenience caused. Your balance will be updated between 2 to 24 hours.
We would like to thank you for your patronage and continued support as a subscriber and trust that your stay with MTN will be an awesome. one
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply05 Sept 2017, 12:05
Official
Dear Danielle,
Thank you for taking the time to communicate to us why our service did not meet your expectations.
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Please note that we have loaded a 1GB data bundle on your number as a goodwill gesture for the inconvenience caused. Your balance will be updated between 2 to 24 hours.
We would like to thank you for your patronage and continued support as a subscriber and trust that your stay with MTN will be an awesome. one
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,