sM
simon M
1 reviews | Active since Mar 2015
24 Mar 2015, 18:49
MTN RIP-OFF
Good day,<br> <br> I HAVE BEEN STRUGGLING WITH MTN PROVIDER FOR YEARS NOW.WHEN I UPGRADED MY ACCOUNT(A***) IN 2011I MTNSP DID NOT DELIVER THE NEW PHONE AS AGREED, AND THE CONTRACTS BENEFIT BUT THE MONEY WAS DEDUCTED EVEN THOUGH I INSTRUCTED THEM TO STOP.BUT MTN CONTINUE DEDUCTING MY MONEY FOR 24 MONTHS.I HAVE BEEN TO MTN SHOPS,PHONED THEM,E-MAILED THEM BUT THEY JUST IGNORED ME.<br> *** IS THE CELL NUMBER CONTRACT CONCERNED HERE.THE REF CONTAINING THE DETAILS ABOUT THE MATTER AT MTN IS(MTN ***).<br> Instead MTNSP ignored me and they kept deducting the money (R199) for 24 months.THIS WAS SUPPOSED TO BE AN UPGRADE OF THE NUMBER ***.<br> The reference numbers below by them have all the details:<br> a) ***6<br> b)***<br> c)*** -(2014/03/14)-- consul<br> d)*** -(2014/04/03)_ consultant - Nefhiwa Nematwerani<br> <br> Kind regards<br> <br> SIMON<br> ***<br> *** <br> [Email Removed]<br>
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MTN South Africa's replyOfficial
31 Mar 2015, 09:44Hello kgaugelomalebye@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply31 Mar 2015, 09:44
Official
Hello kgaugelomalebye@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,