1 reviews | Active since Dec 2017
MTN Ridiculous Service Provider
Ridiculous Service: have contacted MTN since February regarding my Account and received this Ref : ********** 92, kept on calling MTN with no assistance, and eventually got a response in September after I sent a mail **********
My Account(A ********** .) was in arrears by R2086.85 and paid it all on the 20th of October2017 .I was advised that the instructions were sent to Credit Bureau to update my Account and since then I have been following up with no response from MTN,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team