MTN RIDICULOUS OVERCHARGING!!

I am extraordinarily dissatisfied with the service received by MTN.<br> <br> I have called the contact centre on numerous occasion lodging my complaint about my account being charged out of bundle rates, EVEN THOUGH I AM A TOP UP CONTRACT!!!<br> <br> MTN even confirmed that i have a usage limit on my account. one month, in June 2015, I was charge nearly double, not to mention all the other months of MTN ******ies...<br> <br> This is nothing less than ******* because it is money deducted from my personal account *******LY and I could be earning interest from it, instead MTN is profiting... <br> <br> REF: ***<br> <br> I DEMAND A REFUND OF ALL THE OVER CHARGES AS IT IS NOT MY RESPONSIBILITY TO TO MTN'S ADMIN CORRECTLY... <br> <br> Horrible Regards<br> <br> Nauseous \Customer""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;467873;893260;16;2;0;1;0;0;2;15/11/03 14:48;1425;NULL;15/10/30 16:43;15/10/30 15:03;It's really unacceptable how MTN treat cliants;8,31E+12;Company;***, ***;I have been with MTN for over 10 years now and i must say they service has gone from bad to worse. I damaged my phone a month ago so i couldn't use some functions on the phone and 2 weeks ago i finally sent it in for repairs of which i couldn't afford the price to fix so i went and bought a new phone but this phone uses a micro sim and my previous used nano sim, so i bought a new micro sim and rica it when i call in to do a sim swap they have to ask some questions to validate that the phone belongs to you as i haven't used the sim for a while i couldn't remember all the info and i was rejected. i then went to one of their shops with my ID and they told me they only do contract swaps not pre-payed i should get an affidavit and certify my ID then send to *** and it would be done in 2 to 24 hours i then did as they advised and faxed like they said i should and waited the full 24 hours but still nothing i then called in to find out what was happening only to be told i now have to wait 3 days now cause i can't use the sim i bought i went and bought another sim only to be told in order for me to get a sim i must buy R60 airtime told them i have airtime which i bought already but n;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;914264;747458;14;2;0;1;0;0;2;16/01/05 9:18;1425;NULL;15/11/04 11:27;15/11/04 9:33;BAD SERVICE;9,01E+12;KENNY,BRANCH MANAGER;***;Good day <br> <br> Hoping my e-mail finds you well.<br> <br> My Name is Noxolo Radebe am 25 years am leaving with my mom and 2 brothers in Cape Town Khayelitsha.<br> I am writing this e-mail because I need your help. Last Year in January 2014 my mom wanted me to buy her this lounge suite from my Home at Promenade. Then I told her I need to think about it because next year which is (2015) I might study again full time that means I won't be able to pay for the lounge suite. Then Mid-February last year 2014 I got a call from this sales person from my Home his name is Kenny he told me that he got my number from my mom she was in the store and he asked me why don't I buy my mom this lounge suite then I told him that am thinking of studying again in 2015 so I won't be able to pay then he said I must give him my identity number he is going to check if I can qualify for a credit and he will let me know then I gave him my id no them the following day he called and said I do qualify for R35 000 , Can he proceed with my application then I said Yes. After two days I got a call from another lady telling me that I qualify for a credit of R35 000 When will I come to their store and buy then I asked her not to put ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;907734;807;14;2;0;1;0;0;2;15/11/10 7:12;1425;NULL;15/11/09 9:22;15/11/09 7:27;Lawyers;8,21E+12;Electronic department;***;This is just a reminder that I have handed over the matter to my lawyer and Game gateway will here from the attorneys shortly,as I have tried to call the electronic department to come and have a look at my washing machine and nobody has come even though I have left many messages for them to call me back with a response.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;891052;893260;16;2;0;1;0;0;2;15/11/12 8:30;1425;NULL;15/11/11 10:40;15/11/11 8:45;MTN - WORST EVER;8,61E+12;;***;Good Mornin,<br> <br> I'm hoping you can help me with my MTN Account. On 20 August I called in (083 1 808) to have two of my contracts cancelled with MTN. I was able to cancel the one, (#***) but not the other one (#***) the reason being was because it had not yet reached its termination date, to which I understand, but I had asked the person whom was helping me to please make a note on the system, and then cancel the contract on its termination date which was 26 September. That's when they gave me the reference number ***.<br> <br> I called in on 25 September as I had received a statement from MTN on the 24th of September saying that I owed MTN R 918.00. I queried the amount of R 459.00 that MTN want to charge me for October. I was a bit unhappy as I thought that had I phoned in on the 20th of August the contract would be terminated on the 26th of September and I would only have to pay the outstanding amount for September. But according to the Lady at the Customer Service and her Superior I still had to pay an amount of R459.00 for the month of October.<br> <br> MTN HAS STILL NOT TERMINATED MY CONTRACTED!!! MTN IS THE BIGGEST LOAD OF ******** UNDER THE SUN!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;416184;893260;16;2;0;1;0;0;2;15/11/17 14:34;1425;5;15/11/12 16:27;15/11/12 14:49;Wrong advertised telephone no. Empty promises;5,50E+12;IT/ Customer services;***;For over 6 months MTN has incorrectly listed my business No. on their website and distributed it throughout the WHOLE country's branches. I can get 50 phone calls a day (many who persistently redial up to 30 times on the trot thinking I am fobbing them off by telling them they have been given the wrong No) from their irate (many threatening) customers related to sim upgrades and related issues. I have spoken to the customer services, gone to their offices, emailed related departments, collected information from callers - done everything except sue them which will be my next step, and I'm told it could be substantial. This is/has cost me lots of time and money. I have had many empty promises if I'm even luck to get a response at all. This is now pure harassment and abuse! How can MTN call themselves service providers? This is a final attempt to resolve this issue amicably. Someone needs to take me seriously as I don't make empty promises. Enough is enough!!!! <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;837326;23;1;2;0;1;0;0;2;15/11/24 8:54;1425;NULL;15/11/23 10:59;15/11/23 9:09;Slow Progress to Claim;SHS***;Short Term Insurancw;***;On the 9th of November I lodged a claim. I was told to take the vehicle to an assessment centre on the 11th of November. The report was sent back to the insurer and the claim was approved on the 18 of November. Now firstly the Insurer did not offer an option to select a repairer most convenient to me. I requested this and eventually was offered a repairer closest to my place of employment. Today, the 23 of November and 14 days after the claim was submitted still no authorization has been sent to the nominated Auto repairer. I also requested that we speed up the process as most repairs close early in December.<br> I cannot believe the poor service and lack of urgency experienced by Stansure.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;922523;707890;13;5;0;1;0;0;5;15/11/26 12:28;1425;NULL;15/11/25 14:38;15/11/25 12:43;Good service strjdomPark;;Zameer and nicol;;well done guys, my car looks new. I am really impressed by your service. Nicol, Jabu, Zameer and vusi thank you all guys.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;922829;269;14;2;0;1;0;0;2;15/11/28 7:26;1425;NULL;15/11/22 13:21;15/11/26 7:41;TERRIBLE SERVICE;8,01E+12;Glenda and Bevie;***;I am using the platform as I cannot get hold of anyone from this company with the advertised contact details on line.<br> <br> The utter lack of knowledge as well as any form of management to not knowing how their own business works. This starts with the manager of the store as well as one of her salesman. <br> <br> I could not even get the stores number as they gave me a business card that had OK stores printed all over it. <br> <br> <br> They have no idea of what is going on in the store as well as no STOCK! I have driven back and forth form Knysna to George because they feel my time doesn't matter. Its a week later and I am still waiting for my goods. <br> <br> By the way I have spent a large sum of money with them and they are paid and I don't have my goods and I'm extremely unhappy - but they have my money.<br> <br> I would never shop at the House and Home in the EDEN Meander in George. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;169509;818587;38;2;0;1;0;0;2;15/11/30 13:58;1425;NULL;15/11/26 15:54;15/11/26 14:13;Slow access for 2 weeks (0.20MB/s download);***;Afrihost;***;I reported my slow internet access on the 17th of November. <br> <br> After constantly having to phone in and follow up, I got a message yesterday (25th of Nov) saying that my line has been repaired, but this was not the case. <br> <br> Today (25 Nov), I phone Afrihost only to find out that they have to log a new fault and the old one has been marked as resolved, which it was not. <br> <br> They are not able to give me a timeframe in which they are planning to get the issue resolved.<br> <br> The thing that gets to me the most is that I will have to pay for a 4MB/s ADSL line and 4MB/s data usage, but I did not have any of that for half of the month. I couldn't even submit a support request with the line speed I was getting.<br> <br> If the problem took 2 or even 5 days to resolve, I wouldn't be posting this complaint.<br> <br> Having no / extremely slow service for 2 weeks is just not acceptable.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;670162;879944;27;2;0;1;0;0;2;15/11/30 11:31;1425;NULL;15/11/29 13:37;15/11/29 11:46;Ruining our Christmas, overbooking plane AGAIN;;;***;My sister-in -law came all the way from Dubai to a friends wedding in Cape Town. She is almost 8 months pregnant and we took the opportunity to have a Christmas lunch with her as they live in Dubai. Needless to say after a lot of planning and preparation our day is ruined.<br> Kulula overbooked their flight back to JHB and now she is stranded @Cape Town airport, 8 months pregnant and alone !!! now we have to wait till tonight to try and salvage what is already a ruined day!!<br> So much for trying to be family together over the festive season. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;925542;765374;14;2;0;1;0;0;2;15/12/03 17:13;1425;NULL;15/12/02 19:19;15/12/02 17:28;Incorrect, late and no delivery;Neumeyer;;***;I placed a order at [URL Removed] on 15 Nov. after several calls when they finally delivered my order, it was the wrong order. They apologised and said my order was delivered in mafikeng. I will have to wait for new order from cape town. We agree on delivery 30 nov. mr delivery phoned to confirm delivery. Nobody arrived. They promised delivery on 1st with no deliver. So this morning they phoned again...... They confirmed delivery today. Well.... Guest what..... Still no delivery. This is extremely bad. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;778073;1377;1;2;0;1;0;0;2;15/12/04 10:33;1425;NULL;15/12/03 12:33;15/12/03 10:48;Bad service;9,11E+12;Wesbank ;***;Hi, so i app**** for private vehicle financing with wesbank online theysaid its a 24hr reaponse system which did not happen and on friday the 27th i called the call centre to ask to speak to the person in charge of my application everytime i called ayanda was busy and never got ahold of me and now eventually after i called the centre to ask to speak to the manager in charge but someone put me on hold for a full 30 mins and 15min later a lady by the name of nandipha calls me to give me a quote which i was happy about ONLY to realise they are giving me such a ridiculous interest rate n i asked her 2 gv me better says she cant but now she said based on my profile and what nt 17.5 was my rate but now today i get a quote for 18.5 percent interest rate how is it after just a week i get such a massive interests rate and now i responded and asked to speak to the mamanger on duty but still no response ..are there no managers in that department i ask? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;546652;533;25;2;0;1;0;0;2;15/12/08 8:13;1425;NULL;15/12/04 10:14;15/12/04 8:28;Postnet cant deliver;;;***;Package sent on the 01/12/2015 1:08 from East London to Potchefstroom. Saying 2-4days. I noticed that the parcel was sent from Johannesburg to remote area on 04/12/2015 . Phoned the Potchefstroom branch and asked if the the truck from Johannesburg had arrived. I was informed that it did arrive but my parcel was not there? The lady was kind enough to try and find out where my parcel is. She was informed that the parcel was sent to Vanderbijlpark and will only be sent to them on Monday.<br> <br> I dont want to be funny but why would my parcel be sent to Vanderbijlpark if there is a truck coming from Johannesburg? Cant post net do logistics? I mean come on its day 4 and no delivery? Postnet speaks a good game but they cant back it?<br> <br> I will never use post net again for R31 more i can get any other courier to over night my parcel. <br> <br> Very disappointed;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;927176;55;14;2;0;1;0;0;2;15/12/11 12:40;1425;NULL;15/12/09 14:50;15/12/09 12:55;Pathetic Ulesss un-helpful **** service;8,31E+12;Nelisiwe Matiwane;***;Did you read my e-mail did you understand what you read ... was this your type of service well it sucked now please let someone email me that can actually help me did you take you time to look at the screen dump below after the **** I was told I tried to open a new account but on your system it shows <br> My account is still open even on your IVR so please this response you gave me is bull **** I WANT MY ACCOUNT RE-INSTATED BECAUSE I ADVISED YOU I WAS ON A UNPAID MATERNITY LEAVE FOR 6 MONTHS DUE TO BEING ILL ... BUTTOM LINE I WAS ON THE PHONE ALL THE TIME TO NOTIFY WHAT WAS HAPPENING WHAT IS YOUR MANAGER'S E-MAIL ADDRESS / CONTACT NUMBER / OR AN EMAIL FOR COMPLAINS. <br> <br> NOW GET SOMEONE TO CALL ME AND GET MY ACCOUNT OPEN OR THIS WILL GO FURTHER TO YOU CEO EVEN SO THAT HE KNOWS HOW HIS STAFF TREATS CLIENTS LIKE ****!!!!! SIGNED A VERY ANGRY WOMAN ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;747099;353;5;2;0;1;0;0;2;15/12/16 9:39;1425;NULL;15/12/15 11:51;15/12/15 9:54;No DSTV CatchUP on secondary Explora ;7,10E+12;DSTV;***;We purchased a second DSTV Explora on 6th Dec already and no DSTV Catch Up series were loading but BoxOffice titles were loading on our secondary decoder - So we took decoder to Multichoice N1 City, Cape Town and they replaced it for us. We set up the new Explora we were given and still no catch up - so we purchased and had someone install a 90cm aluminium dish to ensure that signal quality would be even better just in case but even though the signal improved drastically - still no catch up on our secondary decoder. Our primary decoder has no issues and it is also an Explora. So back to Mutlichoice and they were unable to assist and have since advised that it is an issue they are unable to assist with. Please can someone get in touch with me to discuss what needs to be done to resolve our issue as it seems we are not the only people who have this problem - I am paying for a service that I'm not getting full functionality from. So please get back to me soonest.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;365677;689224;14;2;0;1;0;0;2;15/12/17 15:20;1425;NULL;15/12/16 17:30;15/12/16 15:35;Poor service from team;;Petrus;;Bought racquets in for repairs (restringing) on 15/12 <br> . Was told it would be done and could be collected after 5pm on the 16/12. Came in to collect and it had not even been touched. Clearly forgotten about. Frustrating to say the least sitting and waiting for someone to string racquets for 40 minutes.<br> <br> Poor service ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;600084;893260;16;2;0;1;0;0;2;16/01/04 19:06;1425;NULL;16/01/03 21:17;16/01/03 19:21;Billed for contract that I never had with MTN;8,50E+12;MTN;***;I never opened an account with MTN, but I am surprised to receive calls from their debt collectors insisting that I owe MTN about R9 000.00. When I asked for what the amount is for I was told that it was for the cellphone contract that I took with MTN. I never took any contract with MTN and I wouldn't even be able to because I was not working that time they say I took the contract. This is affecting my credit profile and unfortunately, after several requests from their debt collectors to provide me with proof that I took the contract, nothing has been provided to me as such. I would like MTN to close this so called contract and clear my name from their collectors as I know nothing about it.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;57529;23;1;2;0;1;0;0;2;16/01/26 8:38;1425;NULL;16/01/25 10:46;16/01/25 8:53;Dissapointed;5,71E+12;;***;My mom had an account with Standard Bank which comes with a funeral cover. She passed on 2 years ago and Standard bank did not pay out.<br> I went to Standard Bank in Johannesburg 2 days after she passed on and I wanted to draw money from her account. I was not allowed to take out money since I did not have a Letter of Authority. The lady that was assisting me did not mention benefits linked to my mom's account. She could see that I desperately need money to bury her but she never mentioned anything about funeral cover my mom had. I don't her name but I am sure she made notes on the system.<br> I'm disappointed with the service rendered. And would like to claim from the cover.<br> She was paying for the policy and payments has to be made.Please get back to me with feed back<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;447884;23;1;2;0;1;0;0;2;16/01/28 10:52;1425;NULL;16/01/27 10:25;16/01/27 11:07;Blames me for their bad communication;8,71E+12;;;On 20 January I app**** to extend a revolving loan. I spoke to Lucia Motsoeneng. Lucia requested that I send on some docs. I sent on my electronic banking statements and payslips and promised to send on stamped statements the following afternoon. On the morning of the 21st of January, Lucia called back to check on the requested docs and to make me a preliminary offer, which I accepted. Lucia promised that she'll request the loan as soon as she receives my documents, which I sent that afternoon. I didn't hear back from Lucia for the rest of the week, despite many emails to her.<br> <br> On 23 January I called Standard Bank, and the call centre rep couldn't give me a clear answer and just said it'll be escalated and that I'll receive a call on the 25th. That did not happen. I called again on the 26th and was advised that my application was declined on the basis of poorly scanned docs and that I failed to provide them with better scans. I made it clear that no request for rescanning was sent to me and that this is in no way my fault. On the same day Lucia emailed me to say the application was \delayed\"" by a bad scan and that I should rescan and send. I did as she asked but haven't heard back."""