NL
Nhlanhla L
1 reviews | Active since Jun 2015
24 Jun 2015, 14:58
MTN RIDICULOUS BILLS
I took out a contract with Nashua mobile since 2011 for MTN and was very happy and i was paying around 1200 a month on my contract,,, the problem came when Nashua Mobile closed down and my account was transferred to MTN directly... i received my bills for April 2900 May 7400 this is really ridiculous and highly impossible there is no way that i am going to pay 7400 on a cellphone bill their call centres are closed am unable to get through to get an explanation so these RIDICULOUS BILLS... NOW MY PHONE HAS BEEN LOCKED AND I AM UNABLE TO MAKE CALLS OR USE DATA,, I WANT OUT OF MTN THEY ARE CROCKS
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MTN South Africa's replyOfficial
06 Jul 2015, 13:44Hello MRNSL,
Thank you for submitting your complaint on the Hello Peter.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery at one of our touch points.
According to our records, you have used a total of 7854.54 MB of data. Our data pricing has been increased from 29c (out of bundle data rate) to 99c.
You have a 1GB data bundle loaded onto the line. Once the inclusive data is depleted, you are billed at the out of bundle rate of 99c
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
MTN SA
REQ:***
Thank you for submitting your complaint on the Hello Peter.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery at one of our touch points.
According to our records, you have used a total of 7854.54 MB of data. Our data pricing has been increased from 29c (out of bundle data rate) to 99c.
You have a 1GB data bundle loaded onto the line. Once the inclusive data is depleted, you are billed at the out of bundle rate of 99c
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
MTN SA
REQ:***
MTN South Africa's reply06 Jul 2015, 13:44
Official
Hello MRNSL,
Thank you for submitting your complaint on the Hello Peter.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery at one of our touch points.
According to our records, you have used a total of 7854.54 MB of data. Our data pricing has been increased from 29c (out of bundle data rate) to 99c.
You have a 1GB data bundle loaded onto the line. Once the inclusive data is depleted, you are billed at the out of bundle rate of 99c
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
MTN SA
REQ:***
Thank you for submitting your complaint on the Hello Peter.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery at one of our touch points.
According to our records, you have used a total of 7854.54 MB of data. Our data pricing has been increased from 29c (out of bundle data rate) to 99c.
You have a 1GB data bundle loaded onto the line. Once the inclusive data is depleted, you are billed at the out of bundle rate of 99c
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
MTN SA
REQ:***