1 reviews | Active since Oct 2018
I sat in the queue for half an hour to an hour to take out a contract because 2 employees is MORE than enough for a shopping mall store. ?? (Richards Bay) With that being said, my application was approved and I can't wait to get my new tablet. Well, guess what? It's been more than a week, I walk into the store to find out when I can expect my purchase and they tell me there is a stock problem and will most probably only get it in a week and a half. What I don't understand is this. FIRSTLY this product is listed in your brochure across SA but there is no stock available and SECONDLY when I take out a contract it's not because I want the product next month I want it asap! Oh, and don't even try to phone because you will most probably phone 20 times and 20 different numbers before a rude employee answer the phone eventually.
So disgusted with the service!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives. I will contact you to provide feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives. I will contact you to provide feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
Best regards,
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