MTN Rica barred after porting stay away from MTN

To anyone that want to move to MTN please read below. I ported to MTN on the 1st of July since then I have been Rica barred even though on the MTN system I am Rica'd .After visiting a branch 3 times and endless phone calls and emails I phoned the porting department myself . No they can't help. I asked to be transferred to the RIca department but he said they don't want to talk to any customer only an agent. So can somebody with a solution contact me ***. I Feel like you stole my number . Why port me if there is a problem ? I can't buy airtime or data I have to carry 2 phones around like a drug dealer. TODAY IS 13 DAYS I HAVE BEEN STRUGGLING

From: *** Date: 07/10/2021 04:08 PM To: *** Subject: Rica Barred ***

I ported from Cell C to MTN on the 1st of July. My number is Rica barred I went back to MTN in Springs mall on the 2nd the lady re rica’d and said restart the phone . Still Barred . Went back the 3rd a gentleman did a sim swap and re rica’d again after an hour there still barred. Went back on the 6th another gentleman phoned MTN spoke to the Rica side they said all in order got transferred to the porting side . They said there is an error and will escalate. Today is 10th of July NUMBER is still Rica Barred. If I just did some research I would have never ported to MTN. Problem is I can’t send a sms to port to another network. If there was a problem with the sims Rica why allow me to port in the first place . On the MTN system is says my number is Rica’d please sort it so I can put airtime on so I can port to another network. I don’t expect a reply and probably wasted my time typing this mail.

Regards Conroy Olivier *** On 11 Jul 2021, at 12:18, Customer Care <***> wrote: Good day Conroy, Thank you for your request. We apologise for the inconvenience and delays caused. Please note that we are not picking up a rica suspension as per below confirmation, please confirm the sim number on the back of the sim card. RICA Barred No Kind Regards, Boipelo Phiri MTN SA Reference Number: *** From: Conroy Olivier Sent: Monday, 12 July 2021 08:47 To: *** Subject: Re: Rica Barred *** [#***] Good day The other people I went to also refreshed your system and as you can see it does not work. I personally think the problem lies with your porting side . Regards Conroy Olivier ***

On 12 Jul 2021, at 08:36, Customer Care <***> wrote: Good day Conroy, We apologize for the delayed response. Kindly note that the SIM number *** reflects to be registered for Rica. Kindly remove the SIM from the handset, and insert it again and test as we have refreshed the network setting on our side. We trust the above meets your requirements. Kind Regards, Irma Marais Customer Services MTN SA Reference Number: ***

--Original Message-- From: *** Date: 11 Jul 2021 12:49 PM To: *** Subject: Re: Rica Barred *** [#***]

Sent from my iPhone

Good day Conroy, Thank you for your e-mail. Please be advised that your Port-In and Rica registration were successful, I have escalated your query to our MNP Department for further assistance. Reference number: SMC/***. We trust that you find the above in order and we look forward to being of service to you. Kind Regards, Nonhlanhla Khumalo MTN SA Reference Number: ***

--Original Message-- From: *** Date: 12 Jul 2021 11:09 AM To: *** Subject: RE: Rica Barred *** [#***] Do you guys think we can sort this today? It’s only been 12 days since I ported . Regards