1 reviews | Active since Mar 2009
MTN RICA
I have been unable to register a prepaid number on my ID number due to too many previous RICA registrations.
I have made contact with your RICA department to request a list of registrations on which my ID is recorded and that old numbers which I no longer use be deregistered. They inform that they are unable to comply due to restrictions under the RICA act.
I have ported into and out of MTN a number of times over the years and used numerous data cards. I have also registered my immediate family members on my name to ease management of cellphone, tablet, modem and laptop devices.
MTN does not appear deregister a RICA activation after a card is ported out or deleted due to non-use - I know this as the only way to port in is to perform a force deregistration if you have ever been on MTN with the same number, neither Vodacom, CellC or Telkom operate in this way.
I suspect that MTN has a number of historical cards RICA'd on my name that I do not know the numbers of.
How do I go about either getting these deregistered, or correcting the block on RICA registration on my name.
Thanks
Ø Affidavit stating that you would like the limit increased Ø Certified ID copy Ø Reason for the increase e.g used in a tracker. Ø Number of numbers to be RICA’d My email: *** Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,
Ø Affidavit stating that you would like the limit increased Ø Certified ID copy Ø Reason for the increase e.g used in a tracker. Ø Number of numbers to be RICA’d My email: *** Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,
