DW
Damian W

1 reviews | Active since Mar 2009

01 Mar 2019, 17:19

MTN RICA

I have been unable to register a prepaid number on my ID number due to too many previous RICA registrations.

I have made contact with your RICA department to request a list of registrations on which my ID is recorded and that old numbers which I no longer use be deregistered. They inform that they are unable to comply due to restrictions under the RICA act.

I have ported into and out of MTN a number of times over the years and used numerous data cards. I have also registered my immediate family members on my name to ease management of cellphone, tablet, modem and laptop devices.

MTN does not appear deregister a RICA activation after a card is ported out or deleted due to non-use - I know this as the only way to port in is to perform a force deregistration if you have ever been on MTN with the same number, neither Vodacom, CellC or Telkom operate in this way.

I suspect that MTN has a number of historical cards RICA'd on my name that I do not know the numbers of.

How do I go about either getting these deregistered, or correcting the block on RICA registration on my name.

Thanks

0
Replies (2)
MTN South Africa
MTN South Africa's reply04 Mar 2019, 12:44
Official
 Good day Damian  Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.  As per our telephone conversation please email the below documents to me and I will advise further. 

Ø  Affidavit stating that you would like the limit increased Ø  Certified ID copy Ø  Reason for the increase e.g used in a tracker. Ø  Number of numbers to be RICA’d  My email: ***  Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.  Warm regards Roanne Juggannadh Complaints Management Team 

Best regards,

DW
Damian W's update06 Mar 2019, 18:27
Reviewer Update
Hi Roanne, I've sent the email as requested - including an attached affidavit / certified ID copy. Please let me know once received. Damian