MTN & REWARDSCO Utterly disappointing!

I am utterly disappointed in the service that I have received from mtn. I had wanted to purchase a Samsung S8 at Eastgate and they did not have stock so they referred me to a contact centre of which had called me. I completed the application and all seemed to be in order however it has been 3 weeks and I still have not received my phone. I had then contacted the contact centre 2 weeks in requesting the whereabouts of my phone and was provided with internal business jargon with no sense of when I would be receiving the phone. I was had then contacted them again on the third week that being the 28 December 2018 and I was sent to pillar to post everyone requesting my ID number however nobody providing me with any sort of reassurance or assistance. One of the consultants by the name of Gregory didn't even let me finish my query before he too then put me through to another consultant. The number they kept connecting me to was dropping the line and not a single person got back to me, nobody sent me an email or sms informing me of what was going on. I am in dire need of a phone and if I had known it would take this long I would simply would not have purchased it. The problem here is that we have consultants that are very quick to want to make a sale but after that do not care about the customer and that is not the type of businesses I would want to deal with or trust my money with.

I want MTN or Rewardsco or whoever to contact me urgently regarding this or I will be taking it further.