MTN & Rewardsco *****ulent debit orders

I write this review as a frustrated and disappointed customer caught in **** by Rewardsco and MTN.

On 14 April 2023 at approximately 14:17 I signed up for a month to month contract with MTN via Rewardsco for a router which amounted to a monthly fee of R399. The sales person informed me that an upfront amount of R625.09 was required in order for the subscription to be processed. I agreed to this amount as she explained it was the prorated amount for April/activation fee. I had to complete this transfer online while she was on the phone guiding me as to what to do. On 01 May 2023 I received an invoice stating an amount of R957.60 which was to be debited from my account on 04 May 2023. From 02 May 2023 to 05 May 2023 I called every MTN number I could find to query why I was debited for the amount of R957.60. I received no assistance and was constantly informed to contact another number for assistance. There is no direct number for the billing/ accounts department. I sent numerous emails and no sensible response was received. So my query was falling on deaf ears. I went to the MTN store in Ballito on 06 May 2023 hoping someone would be able to assist me. I was informed that the sales were done by a 3rd party, Rewardsco and the staff at the store cannot assist with my query but will email my query to someone who will be able to assist. Staff at Ballito branch tried to understand the invoice but were unable to explain the amount of R957.60 and informed me that the amount of R625.09 was not allocated to my billing account number.

They explained that the sales person supposed to give the BA Number to use as my reference for the initial payment of R625.09 and that there is no such thing as an upfront payment. They assisted in sending an email querying my invoice and informed me I will receive an sms with an email address to send my bank statement and a reference number to use. I received the sms to send an email to *** with a copy of my bank statement that reflected eft done on 14 April 2023 and the incorrect debit order of R957.60 deducted on 04 May 2023. I sent the email to the above mentioned email address on 07 May 2023, a follow up on 18 May 2023 and then a second follow up on 07 June 2023. I received no response from this email address. No one from MTN or Rewardsco has been in contact with me since to assist with me query. On 07 June 2023 I was debited an amount of R2499.00 from MTN, note I have not received an invoice or any communication advising of this debit. I did not authorise below amounts to come off my account: - 04 May 2023 R957.60 - 04 June 2023 R399 - 07 June 2023 R2499 I am beyond frustrated with the services received, the only prompt response is the telephonic sales department at Rewardsco which I even tried calling back but they do not receive calls and so the call did not go through. They are *****ing my income which is due to their incompetency in that they fail to understand my query.

Customer service has been pathetic to say the least, no doubt I will never join their services again. On 08 June 2023 I had to go to the bank and request for a reversal of unauthorised amounts which left me liable for payment of bank charges. This subscription has been a serious inconvenience to me and at my cost.

Please assist me in raising this query.