MTN rewards loyal customers by treating them badly

I'VE BEEN A MTN CUSTOMER FOR 20 YEARS SINCE 1993. IN THAT TIME I HAVEN'T MISSED PAYMENTS & HAVE PAID DUTIFULLY VIA DEBIT ORDER EVERY MONTH. I'VE ALSO LOYALLY RENEWED & UPGRADED MY CUSTOM WITH MTN OVER THE PAST 2 DECADES. IT WOULD BE REALLY NICE OF MTN BOTHERED TO TREAT ME LIKE THE LOYAL CUSTOMER I AM INSTEAD OF A BADLY DRESSED VAGRANT STRAIGHT OFF THE STREET TRYING TO GET A CONTRACT SANS A JOB. DUE FOR AN UPGRADE I WENT TO MY LOCAL MTN STORE, I WAS TOLD BY THE STORE CONCERNED AFTER 40 MINUTES THAT MY PAPERWORK WAS STILL BEING PROCESSED & APPROVED. NO ONE COULD TELL ME HOW LONG IT WOULD TAKE... ALL FINE IF I WAS A NEW CUSTOMER UNDERGOING A FULL CHECK INCLUDING DNA BUT I'M NOT, I'M JUST TRYING TO LOYALLY UPGRADE. I AM A EXCELLENT LOYAL CLIENT & HAVE JUST BEEN TREATED BADLY BY A COMPANY THAT IS ESSENTIALLY SAYING \WE DON'T CARE ABOUT YOUR LOYALTY OR GOOD PAYMENT RECORD - WE DON'T NEED YOU AS A CUSTOMER!"WELL SORRY MTN - AS THE CUSTOMER YOU JUST CONVINCED ME TO TAKE MY BUSINESS ELSEWHERE BECAUSE IF I'M TREATED LIKE A NEW UNKNOWN CUSTOMER THEN IT MAY AS WELL BE WITH A NEW PROVIDER WHO WONT TREAT ME BADLY FOR BEING LOYAL LIKE MTN HAS. GOOD LUCK MEETING YOUR CLIENT RETENTION TARGETS!"""