MTN REWARDS co

Good Day,

Good Day,

I am experiencing similar headache with Rewards co. I didn't accept delivery and i called ********** 583 to inform them i would not be proceeding with the contract as i went to the MTN store and found a better deal than what they were offering me telephonically, the lady that first assisted me by the name of Zandile said cancellation would be processed and it wasn't because on the 30th March MTN debited R997.86 from my account but bare in mind the contract i was going to take would cost R689 pm, i called rewards co again and was said it is still being processed and i would be refunded, a message would be sent as confirmation. Weeks passed and nothing, 30th April MTN debit order for R935.54. Is this some sort of sick joke? Ponzi scheme ? I work very hard for my money i have varsity fees to pay and here MTN and Rewards co *****ing me over. I called Rewards co on the 2nd of May 2019 spoke to Nxolo, who told me that Zandile whom was handling this is no longer working with the company and left before processing this. So is asked now what is going to happen? She said she would process it and again i would receive the message confirming and i would be credited. It is Friday! i have been calling Rewards co and no one answers because i have called off working hours! hey! I called from 12 till 1, than again from 15 till 16..the voice message still says operating hours are from 8 - 17 from Monday to Thursday, 8- 16 on Friday... so was today a Rewards co public holiday because no answered?? Like WOW! ***! Excellent Customer service! Well done! I am ****ed at this stage because i foresee i another debit order end of May for a service i am not using! i don't even have the ****** cellphone that i am being charged for!

MTN FIX IT! I need my money back ASAP! and this cancelled too. Thank you!